fry9 Privacy Policy

What Information We Collect

To manage accounts, process payments, and provide secure services on fry9, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth
• Email address and contact details
• National ID or other identity document details (for age verification and identity confirmation)
• Address (optional, may be required for certain verification processes)

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Relevant bank account details for bank transfers
• Deposit and withdrawal history

1.3 Usage Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Information collected from cookies and similar tracking technologies

Purpose of Data Collection

fry9 collects your information for specific and lawful purposes. We use your personal data for the following reasons:

• Account Management: To create, verify, and manage your account.
• Identity and Age Verification: To confirm that you are 21 years of age or older and that you are operating a legitimate account.
• Financial Transactions: To process deposits and withdrawals, prevent fraud, and comply with anti-money laundering regulations.
• Service Improvement: To enhance your experience and deliver customized content.
• Customer Support: To resolve any issues and provide assistance.
• Security: To detect and prevent fraudulent activity.
• Legal Compliance: To meet legal obligations where required.

fry9 will never use your information for purposes beyond those stated above.

Data Sharing and Disclosure

Your personal information is not sold or leased to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted technology and payment service providers who perform specific functions on behalf of fry9. These partners are given only the information necessary to carry out their work and are bound by strict confidentiality agreements.

3.2 Legal Requirements

If legally required or if we receive an order from a legitimate authority, the necessary information may be provided. This includes cooperation in anti-money laundering investigations or fraud cases.

3.3 Business Transfers

If there is a significant change in fry9's business operations (such as a merger or acquisition), your information may be transferred to the new entity. In such cases, equivalent protections as described in this privacy policy will be ensured.

Data Protection and Security

fry9 uses industry-standard security technology to keep your information safe. The key elements of our security framework are:

• SSL/TLS Encryption: All data transmitted between you and our servers is encrypted.
• Secure Servers: Our data is stored in a secure environment and regularly monitored.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: We regularly check our systems for vulnerabilities.
• Two-Factor Authentication: Additional verification is in place for sensitive operations.

While we are committed to maintaining the highest level of security, no method on the internet is completely impenetrable. It is also your responsibility to keep your account password private and not share it with anyone.

Cookie Policy

Cookies and similar technologies are used on the fry9 website. Cookies are small files stored on your device that help improve your experience.

5.1 Cookies We Use

• Essential Cookies: Necessary for the core functionality of the site; maintains login sessions.
• Performance Cookies: Analyzes how users are using the site.
• Functional Cookies: Remembers your preferences and settings.

5.2 Cookie Controls

Most cookies can be disabled by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the site.

Data Retention Period

fry9 retains your information only for as long as it is necessary or legally required. The general policy is as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure due to anti-money laundering and legal requirements.
• Transaction Records: Financial transaction records are retained in accordance with legal requirements.
• Cookie Data: Retention periods are determined by the type of cookie — session cookies are deleted as soon as the browser is closed.

Once the defined retention period ends, your information is securely deleted or anonymized.

Your Rights

As a fry9 user, you have certain fundamental rights over your own information:

• Access: You can find out what information we hold about you and how it is being used.
• Right to Correction: You can request that your information be corrected if it is inaccurate or incomplete.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In some cases you can request that the processing of your information be restricted.
• Right to Object: You can object to the use of your information for specific purposes.

Protection of Minors' Information

fry9 is intended for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor has created an account on fry9, please notify our support team.

Third-Party Links and Services

The fry9 platform may contain content from third-party service providers (such as game developers). These third parties have their own privacy policies and fry9 is not responsible for their data collection and usage practices.

We recommend that you read the privacy policy of any third-party service before using it.

Policy Changes

fry9 may update this privacy policy as needed. For any significant changes, we will update the "Last Updated" date at the top of the page and notify you directly where appropriate.

Continued use of the site after a policy change will be taken as your agreement to the new policy.

For any questions or comments about this privacy policy, please contact our support team — we provide assistance in both Bengali and English via live chat and email, seven days a week, 24 hours a day.